Managing Conflict

In this course, you will identify the sources of conflict and how to manage conflict effectively.

You will:
  • Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict
  • Analyze conflict by assessing the situation and identifying the source of the conflict
  • Utilize effective communication techniques to manage conflict in a proactive manner
  • Resolve conflict by evaluating approaches and determining and implementing an action plan with the best solution

Ready to Register?

If you are ready to register you may do so online by clicking the link the below, downloading the PDF application, or calling 306-244-6340.