Medical Office Administration

Get practical skills and insight into the daily operations of a medical office. This course introduces professional procedures, communication techniques, and administrative responsibilities in a clinical setting.

You'll explore key topics such as the Canadian healthcare system, patient registration, scheduling, and health information management.

These skills are essential for supporting smooth office workflow and delivering a positive patient experience.

Strengthen your transcription skills and expand your medical vocabulary through practical, hands-on training. This course introduces the fundamentals of medical transcription alongside key concepts in anatomy, physiology, and organ systems.

You’ll work with terminology related to the reproductive, gastrointestinal, cardiopulmonary, neurological, orthopedic, and psychological systems.

These foundational skills support accurate medical documentation and effective communication in healthcare settings.

Develop the core knowledge and language skills essential for success in healthcare. This course offers a solid introduction to anatomy and medical terminology used across medical environments.

Explore the structure of medical terms—including roots, prefixes, and suffixes—and apply terminology to the integumentary, digestive, urinary, and reproductive systems.

Knowing this vocabulary supports accurate communication and effective collaboration in clinical and administrative healthcare roles.

Build on your foundational medical terminology skills by applying them to more complex body systems and disease processes. This course focuses on terminology related to the cardiovascular, circulatory, respiratory, nervous, musculoskeletal, ocular, lymphatic and immune, and endocrine systems.

Through applied learning, you'll deepen your understanding of medical language and enhance your ability to interpret clinical information—skills essential for supporting healthcare professionals across a range of settings.

Develop practical skills in electronic health records and medical billing specific to the Canadian healthcare system. This course covers patient registration, scheduling, billing software, healthcare coverage, electronic health record (EHR) management, and claim submission processes.

Training focuses on ensuring accurate documentation and efficient workflow—key components of effective medical office administration.

Build a solid foundation in healthcare quality standards, diagnostic testing procedures, and pharmacology tailored for medical office environments.

Explore health and safety protocols, infection control, the medical office professional’s role in managing diagnostic procedures, and key concepts in drug types and prescription handling.

This comprehensive training equips you to support clinical operations while upholding high standards of patient care and safety.

Explore the standard procedures followed by unit clerks in medical settings, with a focus on hospital operations, IV therapy processes, and patient nutrition protocols.

Learn how to manage order entry forms and handle patient admissions, discharges, and transfers. These skills are essential for supporting healthcare teams and maintaining efficient hospital workflows.

Build essential English language skills critical for success in healthcare administration.
Focus on identifying and correcting errors in grammar, syntax, and spelling, while gaining practical experience in professional business writing tailored to healthcare.

Hands-on training includes editing documents using standardized proofreading marks—ensuring clear, accurate communication and polished documentation in medical office settings.

Prepare for success in post-secondary education and your career journey with this essential transition course.

Explore effective learning strategies, goal setting, note-taking techniques, and test preparation skills to help you thrive academically and confidently step into the workforce.

Learn essential speaking skills to deliver clear and professional oral presentations.

Explore effective strategies for preparation, presentation delivery, and follow-up, along with basics of designing helpful visual aids to support your message.

Develop the skills to navigate spreadsheets, apply functions, and create formulas using Microsoft Excel.

This course provides practical training to efficiently manage and manipulate data for a variety of tasks.

Learn essential file management, editing, formatting, and printing functions using Microsoft Outlook—skills fundamental to efficient workplace communication and organization.

Develop practical skills in creating, formatting, and editing Microsoft Word documents through hands-on training.

Engage in hands-on learning to develop the skills needed to navigate today’s job market.

Learn essential techniques for the entire job application process, from resume writing and job searching to building effective presentation skills, equipping you to pursue meaningful employment opportunities.