Hospitality Fundamentals

Explore the organization and structure of hotels, restaurants, clubs, cruise ships, and casino hotels, including management practices, business ethics, and franchising and contracting. Learn about key areas of management responsibility, including human resources, marketing and sales, and advertising in the hospitality industry.

Develop the practical knowledge and skills to effectively manage food and beverage operations. Study basic service principles with an emphasis on delivering exceptional guest experiences and exceeding guest expectations.

Study best practices in hospitality employee management including fundamental supervisory responsibilities, onboarding, training, motivation, and effective conflict management. Examine the potential positive and negative effects of social media alongside the role of emerging technologies in managing operations.

Cloud-based technologies now drive how and where hospitality organizations collect, analyze, and deliver financial information. Explore tools, techniques, and practices hospitality managers use for immediate feedback on the financial status of their operation. Learn how they use financial information and statements to make timely, responsive, cost-saving, and product enhancing decisions.

Examine front office procedures by exploring how business flows through hotels, from reservations to check-out and account settlement. Learn the effective elements of front office management, including planning, evaluation, and human resources management.

Discover how front office procedures and management fit within the context of overall hotel operations.

In a budget and environmentally conscious, customer- and social media-driven environment, housekeeping practices across the operational spectrum are critical to success in hospitality. Examine 21st-century principles of housekeeping management and the role of housekeeping in supporting efficient hotel operations.