Hospitality Management

Study best practices in hospitality employee management including fundamental supervisory responsibilities, onboarding, training, motivation, and effective conflict management. Examine the potential positive and negative effects of social media alongside the role of emerging technologies in managing operations.

Cloud-based technologies now drive how and where hospitality organizations collect, analyze, and deliver financial information. Explore tools, techniques, and practices hospitality managers use for immediate feedback on the financial status of their operation. Learn how they use financial information and statements to make timely, responsive, cost-saving, and product enhancing decisions.

Learn how to manage and provide maintenance oversight of the physical plant, facilities of a hotel or restaurant, and how to work effectively with engineering and maintenance departments. Explore the role of facilities management in maintaining efficient hospitality operations.

Expand your leadership abilities and learn how to manage effectively in a team-based, collaborative environment. Develop leadership and management skills to motivate teams, improve guest service, and support profitable hospitality operations.

Examine front office procedures by exploring how business flows through hotels, from reservations to check-out and account settlement. Learn the effective elements of front office management, including planning, evaluation, and human resources management.

Discover how front office procedures and management fit within the context of overall hotel operations.

In a budget and environmentally conscious, customer- and social media-driven environment, housekeeping practices across the operational spectrum are critical to success in hospitality. Examine 21st-century principles of housekeeping management and the role of housekeeping in supporting efficient hotel operations.

Develop the practical knowledge and skills to effectively manage food and beverage operations. Study basic service principles with an emphasis on delivering exceptional guest experiences and exceeding guest expectations.

Learn a systematic approach to human resources management. Analyze contemporary issues and practices and employment laws that affect how people are managed.

Examine issues surrounding the need for individualized hotel security programs. Explore the policies, procedures, and technologies required to ensure guest safety and asset protection.

Develop knowledge of risk assessment, comprehensive risk management, loss prevention, and occupational health and safety regulations.

Explore hospitality technology with a comprehensive overview of the information needs of lodging properties and food establishments. Learn about point of sale, property management, accounting, and security applications and systems. Explore the role of virtual private networks and managing social media, and evaluating hospitality technology solutions.

Develop a solid foundation in hospitality sales and marketing focusing on practical sales techniques for selling to a wide variety of target markets. Explore the complementary roles of sales and marketing in promoting hospitality businesses and attracting guests.

Explore the organization and structure of hotels, restaurants, clubs, cruise ships, and casino hotels, including management practices, business ethics, and franchising and contracting. Learn about key areas of management responsibility, including human resources, marketing and sales, and advertising in the hospitality industry.

Learn student-centric learning strategies and techniques that include goal setting, planning, and time management. Alongside writing and problem-solving skills, learn computer skills and the effective use of information technologies.

Gain interview and job search training, including online profile management, to help you stand out as you start your new career.